1. What Is Your Shipping Policy?
FREE SHIPPING in Klang Valley purchase more than RM150.
FREE SHIPPING if customers purchased Installation services.
For others places,
We will take 1-2 working days to process the order.
The delivery charge according to GDEX.
For purchaser out of Klang Valley area, all orders are delivered through GDEX and will require a signature upon delivery. Delivery lead times are 3-5 Working Days in West Malaysia.
We couldn’t provide delivery to east Malaysia
2. Installation Services
I. Our installations agents provide installation services from Monday ~ Saturday 10.00am ~ 04.30pm (Excluding Public Holidays)
II. Minimum charges per trip for installation is RM150.
Eg 1, Purchase only 1 product and installation charges is RM45, system will charge RM150
Eg 2, Purchase 2 products and the installation charges is RM90, system will charge RM150
Eg 3, Purchase 5 products and the installation charges is RM225, system will charge RM225
Eg 4, Purchase 10 product and the installation charges is RM450, system will charge RM450
Please contact +6016 322 1210 for more clarifications required.
III. Installations services applicable for products able to choose [assembly] within the product page. Products do not provide option for assembly is non provided.
IV. Only applicable to Selected Klang Valley area.
V. Installations charges for dismantle and products installations only. Any Extra works or accessories is chargeable.
VI. Piping ready is mandatory before installation of water taps and Water closer (Toilet bowl)
VII. Our installers and agents will be extremely careful on drilling works, but we unable to guarantee the replacement of same tiling and piping.
VIII. Please check and sign on the job sheet after work done.
3. Can I Choose My Own Courier Service Agent?
Sorry, purchaser unable to choose own courier service.
4. Self-Pickup
you may choose to self-pick up at our HQ or any branches.
Please refer to BRANCHES for our address and Google map.
Pick up hour follow our branches’ business hours.
HQ Address:(Office)
27 & 29, Jalan Kencana 18, Taman Kencana, 56100 Kuala Lumpur.
Tel: +6016-322 1210 / +6012-310 1713
Pick up hour: 10.00am ~ 4.30pm
Pick-up (Available to collect in store within 5 working days)
- Self-pickup is within 5 days.
- Once your order is ready for pickup, you will receive an email/SMS notification on your order collection details with the order number or customer can retrieve your order number under order history
- When collecting your order, please present your order number for verification purpose.
- Self-pick-up can be collected by your representative by providing the order number.
- Self-pickup order that has not been collected after 5 days will not be reserved. Please contact our hotline for if you want to reserve for a certain period.
5. Do You Offer International Shipping?
Currently, we are only selling in Malaysia and major in Klang Valley. If you reside outside of Malaysia and are interested in trying our products, you may drop us a message.
6. Changing Receiving Time
If you are unavailable to collect your delivery, please call our hotline 016-322 1210 in one day (24 hours) or drop an email to sales@wiltek.com.my in advance to re-arrange the delivery. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Wiltek Homeware Sdn Bhd reserved the rights to change terms & conditions without prior notice.
www.wiltek.com.my
In these terms and conditions, the “Company” will mean Wiltek Homeware and the “Customer” will mean any person, or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
Please also read these terms and conditions carefully and make sure that you understand them, before ordering any products from the site. Please note that before placing an order you will be asked to agree to these terms and conditions. Please click on the button marked “I Accept” at the end of these terms and conditions if you accept them. If you refuse to accept these terms and conditions, you will not be able to order any products from the site.
PRICE AND PRODUCT
- The Company shall make every effort to ensure that prices, details, and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company’s acceptance at its sole discretion and stock availability.
- The Company shall make every effort to ensure the products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and range.
- Prices charged for purchases on this website may be different in our stores.
- The prices charged are those applicable on the day you order.
- All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email.
- All pictures and images of the products displayed on this site are for illustration purposes in order to help the customer to recognize the products only. The actual size, dimension, and color of the products may differ.
REGISTRATION AND ACCOUNT SECURITY
- To register with the Company website, you must be over eighteen (18) years of age.
- Customer required to register before placing an order through this website. During the registration:
- You must provide us with accurate, complete and up to date registration information;
- You must safeguard your username and password;
- You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you.
- The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
- Customer must inform Wiltek Homeware Customer Service Hotline 016-322 1210, or self-update in www.wiltek.com.my profile, immediately of any changes to the information that you provided so that we can communicate with you effectively.
- Customer shall be liable for every order made under your login and agrees to indemnify the Company for all claims, damages whatsoever made by any third party arising from the actions of a person placing orders through this website using your login.
- Should you find any unauthorized use of your login, you shall notify the Company immediately
ONLINE ORDER
- Once you have selected a product that you wish to order, you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges.
- Customer shall pay for the order in full at the time of ordering by supplying us with your credit card details from a credit card company acceptable to us, which we require in order to process your order. Alternatively, you may pay by online banking.
- We shall not be obliged to supply the product to you until we have accepted your order. An order shall be formed and we shall be legally bound to supply the product to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called a “Confirmation of Order” stating that we are accepting your order.
- Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order.
CANCELLATION
- The Company may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer’s bank account depending on the period of time your financial institution required to arrange for the refund.
- You are not allowed to cancel the order once a Confirmation of Order is issued. If you wish to seek further information or assistant, kindly contact our customer service hotline +6016 322 1210.
RETURN / REFUND
- Products are non-refundable except Wiltek cancel the order as paragraph 20 stated. A refund shall be refunded at the price which you had paid at the point of ordering.
- You shall examine the goods immediately upon collection/delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +6016 322 1210 at the time of collection/ delivery; otherwise, we shall have the discretion to refuse your claim.
- For product collected from our warehouse which is found to be defective and/or is damaged inside the packaging after collection, you may return and bring back the defective product to the store where you collected the product within 7 days. You must present a valid receipt of the purchase for the return.
- For home delivery, you may hand any faulty or damaged goods, or incorrect items back to the driver at the time of delivery, we will process new product resend within 2 working days or refund within 30 days vary based on respective cases. If you discover any defect or damage inside the packaging after the delivery process, please send us an email to sales@wiltek.com.my, with a valid receipt for our customer service to assist you.
- Exchange of the product or refund for the product can be arranged for the following reasons:
- If the product is obviously damaged upon collection at the store / at time of delivery.
- If the product is damaged inside packaging after collection/ delivery; and you contact customer service within 7 days.
- If the product ordered is different from the item collected at the store/ delivered.
- We will inspect the returned product upon return by you. If one or more of the conditions in paragraph 24 above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock.
PAYMENT TERMS
- We accept payment by Visa, MasterCard, Online Banking. Please note that we do not receive cash on delivery.
- All product prices listed are in Ringgit Malaysia (RM).
- To provide secure online commerce transactions, we employ the Internet’s Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name, and address, so that it would not be read as the information travels over the Internet. To check SSL Certificate information, you can right-click the mouse and choose “Properties” & “Certificates”.
- The Company may from time to time set credit limits for individual customers and the Company reserves the right to limit sales including the right to decline sales to any customers.
- Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.
- We reserve the right to change the payment terms for any order without prior notice.
- If payment for an order has already been made but the order is not accepted by us, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
- Wiltek eVoucher and eCoupon is redeemable on www.wiltek.com.my online purchase. Other voucher and coupon is not redeemable online.
GOODS COLLECTION (AT STORE)
- You may refer to shipping policy for more details.
FORCE MAJEURE
- We shall not be liable for any delay or failure in our performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond our control.
DATA PROTECTION
- Kindly refer to our Privacy Policy which forms part of these Terms and Conditions.
APPLICABLE LAW
- These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.
DISCLAIMER
- By accessing and using www.wiltek.com.my, you acknowledge and accept that the use of the site is at your own risk. Subject to any rights you may have under any consumer protection law and to the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for lost profits or for loss of revenue arising out of any use of, access to, or inability to user the site. Without limiting the foregoing:
To the extent permitted by law, this site and all information and materials contained in it are provided “As Is” without any warranty of any kind either express or implied including but not limited to any implied warranties or implied terms as to title, quality, merchantability, fitness for purpose, privacy or non-infringement. We have no liability or responsibility for any errors or omissions in the contents of the site, to the extent permitted by law. We assume no responsibility and shall not be liable (to the extent permitted by law) for any damage or injury arising out of any use of or access to the site/catalog, or any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, destruction or alteration of the site, whether for breach of contract, tortious behavior, negligence or, under any other cause of action resulting directly or indirectly from any access or use of the site/catalog, or any uploading, downloading or publication of data, text images or other material or information to or from the site.
Wiltek Homeware Sdn Bhd reserved the right to change these Terms without prior notifications, effective immediately upon posting on the Site.
